Return Policy
ONLINE RETURN POLICY:
All online purchases are final sale and are not eligible for return or refund unless the item arrives damaged or defective.
If your order arrives damaged or defective, please contact us at customerservice@saltboxlane.com within 48 hours of receiving your order. Please include photographs of the damaged item and its packaging.
If a replacement is available, we will arrange for a replacement to be shipped. If a replacement is unavailable, we will issue a refund to the original form of payment. Refunds will be processed within 5–7 business days after the damaged item has been approved for a refund. Your financial institution may require additional time for the refund to appear in your account.
IN-STORE PICKUP RETURN POLICY:
Items purchased online and picked up in-store may be returned within 10 days of the original order date. Items must be unused and in original condition.
Custom orders, rugs, lighting, pillows, artwork, furniture, and seasonal items are final sale once payment has been received.
Eligible small, in-stock home décor items may be returned in accordance with this policy. Refunds will be issued to the original form of payment.
DROP-SHIPPING:
Vendor fulfilled items: some products are shipped directly from our vendor partners and may require additional processing and transit time. These orders may take up to 2 weeks for delivery. If you need an item by a specific date, please contact us before placing your order and we will be happy to provide an estimated delivery timeframe.
DAMAGES:
If your order arrives damaged, please contact us at customerservice@saltboxlane.com within 48 hours of receiving your product(s). Please include photographs of the damaged item and its packaging.
If a replacement is available, we will arrange for a replacement to be shipped. If a replacement is unavailable, we will issue a refund to the original form of payment. If the order was paid using a combination of a gift card and another payment method, the gift card portion will be refunded first, followed by the remaining amount to the original payment method.
PRODUCTS:
Please note that some of our products that are made from but not limited to marble, stone and reclaimed wood may have natural blemishes or coloring that is off from the photos. This is part of the beauty and uniqueness of the product. These items are meant to be unique, therefore the product cannot be considered defective.
Every monitor shows color differently. If you have any questions on a products color or texture please email customerservice@saltboxlane.com.
We do not ship internationally at this time.
SALES & PROMOS
Sales and Promo items are at our discretion. Sales and PROMOS do not apply to our design jobs.
**We are a small business and we so appreciate you supporting us! Our return policy is in place to help us operate both efficiently and wisely!**
CONTACT US
Saltbox Lane
120 N Broad Street
Monroe, GA 30655
customerservice@saltboxlane.com
404-673-6941
© 2016 Saltbox Lane. All rights reserved.